Question 1

How do I book a Hunter Express taxi?

Accepted Answer

Book online through our booking page, in the Hunter Express Taxi Service app, or by calling 01473 213213.

Question 2

How much will my journey cost?

Accepted Answer

Our fares are metered by mileage, with published rates for each vehicle type and published fares for the main London airports. See the fares page, or call for a quote.

Question 3

How can I pay?

Accepted Answer

You can pay by cash, in the app, or online. Business account customers can pay monthly by BACS or bank transfer.

Question 4

Are your drivers and vehicles licensed?

Accepted Answer

Yes. All our vehicles are licensed by Ipswich Borough Council for private hire. Our drivers are fully vetted and DBS checked.

Question 5

Do you have vehicles for larger groups?

Accepted Answer

Yes. We operate people carriers and minibuses for five to eight passengers. Tell us your group size and luggage when booking.

Question 6

Can you carry a wheelchair user?

Accepted Answer

Vehicles with wheelchair access are available. Please call us first so we can talk through your requirements.

Question 7

How early should I leave Ipswich for the airport?

Accepted Answer

As a guide, leave around 3 hours before your flight for Stansted, 3.5 hours for Southend, and 4.5 hours for Heathrow or Gatwick.

Question 8

I left something in a taxi. What should I do?

Accepted Answer

Use our lost property page to tell us the booking address, your contact number and a description of the item.

Question 9

Can employees book directly on a business account?

Accepted Answer

That depends on the arrangement we agree with you. Tell us who can book and how requests are authorised, and whether bookings must go through reception or a travel coordinator.

Question 10

Can we book a taxi on account for a visitor?

Accepted Answer

Yes, where your account allows it. Give us the traveller's name, collection details, destination and a contact method, and let them know where to wait.

Question 11

Does opening an account guarantee a vehicle?

Accepted Answer

No. Priority dispatch is not a guarantee. Confirm each journey through the agreed booking process and give advance notice of fixed times, group sizes and access needs.

Questions, answered.

General

Business accounts

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